You may cancel any sale concluded on the ZINPLEX Website within 7 days after date of receipt of the goods for a full purchase price refund or credit (at the purchaser’s discretion). You may also cancel an order that has not yet been dispatched from our warehouse for a full refund. Should you cancel an order partially, a delivery fee will be charged for the remaining products to be delivered.
Defective / Unsuitable or Damaged products
If, within 7 days after delivery of a product to the purchaser:
You find that the product is damaged, defective, or otherwise unsuitable for the purpose for which it was intended for in the product description, and;
You arrange to return such product to ZINPLEX (at the customer’s expense) by notifying ZINPLEX via email – firstname.lastname@example.org or via customer service – 086 111 9462
And ZINPLEX indeed finds the product to be damaged, defective or unsuitable, the purchaser is entitled to either have the product replaced.
Follow the quick steps below BEFORE shipping the item back to us:
Contact ZINPLEX to inform them about the claim.
Should your product still be within the 7 day claim period, you may courier it back to us.
Please protect your returned products by packaging them in the appropriate box to prevent shipping damage. Do not send returns in any type of shipping envelope (including bubble wrap envelope). All products received with damage to the product due to improper packaging will be refused or returned with a shipping/handling charge to your account.
All product or packaging damage must be reported to ZINPLEX within 24 hours from “delivery date”. Please note the damage on the delivery note at the time of acceptance. We cannot be responsible for lost or damaged items being returned to us due to shipping damage or defects past this date. It is highly recommended that insurance is purchased when returning merchandise to us.
Missing Items from Order
We have a strict Quality Control Procedure to ensure you receive your package quickly, accurately and undamaged. When accepting the package, please ensure that ALL items are included. If there is any missing item in the package, note it on the delivery note before accepting the order and notify ZINPLEX within 24 hours.
Once ZINPLEX has verified and approved a refund/credit, the approved amount is added to your account as a credit within 24 hours. Please request for the refund should you wish the credit on your account to be reimbursed. A refund will be made into the same account you used when making the purchase within 30 days. Should the credit in your account at the time of reimbursement be lower than the original amount, due to new purchases, ZINPLEX will reimburse you the amount that is remaining in your account.